**Refund Policy for The Oriental Spice Restaurant**

 

**1. Reservation and Order Refunds**

 

1.1. **Reservation Deposits**: When you make a reservation/order at The Oriental Spice Restaurant, you may be required to provide a reservation/order deposit. This deposit is non-refundable unless otherwise stated at the time of booking. It will be applied towards your final bill upon dining or ordering.

 

1.2. **Cancellation Policy**: We understand that plans may change. If you need to cancel or modify your reservation, please notify us as soon as possible. Cancellation policies may vary depending on the reservation type (e.g., regular dining, private event). Please refer to the specific terms provided at the time of booking.

 

1.3. **Refunds for Cancelled Orders**: For orders placed through our website or over the phone, refunds may be issued in the following circumstances:

   - **Cancellation Before Preparation**: If you cancel your order before it has been prepared, we will issue a full refund.

   - **Cancellation After Preparation**: If your order has been prepared but not yet delivered or picked up, we may offer a partial refund at our discretion.

   - **Quality Issues**: If you receive an order with quality issues, such as incorrect items or food that does not meet our quality standards, please contact us immediately. We may offer a refund or replacement based on the specific situation.

 

**2. Payment Methods**

 

2.1. **Credit Card Refunds**: If you paid for a reservation deposit, order, or other services using a credit card, any approved refunds will be processed to the same credit card.

 

2.2. **Cash Payments**: If you made a cash payment for services, refunds will be provided in cash or, in some cases, by check.

 

**3. Refund Processing Time**

 

3.1. **Reservation Deposits**: Refunds for reservation deposits, if applicable, will be processed within [4-7] business days from the date of cancellation.

 

3.2. **Order Refunds**: Refunds for orders will typically be processed within 4-7 business days after our investigation and approval of the refund request.

 

**4. Contact Us**

 

If you have questions or concerns about our refund policy or need to request a refund, please contact us.

**5. Changes to the Refund Policy**

 

The Oriental Spice Restaurant reserves the right to update or modify this refund policy at any time.

 

By making a reservation, placing an order, or using our services, you acknowledge that you have read, understood, and agreed to this refund policy.